Frequently Asked Questions

  1. Why did I get the Notice?

    You or someone in your family may have signed up to become a Jeunesse distributor between January 1, 2010, and September 13, 2018.

    The Court sent you the Notice because you have a right to know about a proposed Settlement of a class action lawsuit, and about your options, before the Court decides whether to approve the Settlement. If the Court approves it and after objections and appeals are resolved, an administrator appointed by the Court will make the payments that the Settlement allows.

    A copy of the Notice is available here for review.

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  2. What is this lawsuit about?

    The lawsuit claimed that Jeunesse Global and the other Defendants engaged in unfair business practices that lured people into paying for a business opportunity that the Defendants knew was rigged against the new distributors. Jeunesse and the Defendants deny they did anything wrong.

    The Court in charge of the case is the United States District Court for the Middle District of Florida, and the case is known as Aboltin et al., v. Jeunesse, LLC, Case No. 6:17-cv-01624. The people who sued are called Plaintiffs, and the companies and individuals they sued are called the Defendants.

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  3. What is a class action?

    In a class action, one or more people, called Class Representatives (in this case, James Aboltin and Pamela Knight), sued on behalf of people who have similar claims. All these people are a Class or Class Members. One court resolves the issues for all Class Members, except for those who exclude themselves from the Class. U.S. District Judge Paul Byron is in charge of this class action.

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  4. Why is there a settlement?

    The Court did not decide in favor of Plaintiffs or Defendants. Instead, both sides agreed to a settlement. That way, they avoid the cost of a trial, and the people affected will get compensation. The Class Representative and the attorneys think the Settlement is best for everyone who was injured or exposed.

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  5. How do I know if I am part of the Settlement?

    If Judge Byron approves the Settlement, everyone who fits this description is a Class Member:

    All people in the United States who executed a contract with Jeunesse providing the opportunity to sell or resell Jeunesse products and/or to sponsor other persons to do so; paid for a “Starter Kit” of materials to facilitate this business opportunity; directly or indirectly held a position in the Jeunesse genealogy of distributors; and/or purchased Jeunesse products at the discounted prices available only to Jeunesse distributors, between January 1, 2010, and September 13, 2018.

    Intended to build a business as a Jeunesse distributor, but failed to earn at least the amount he or she paid for the Starter Kit in commissions or product resale; and/or

    Purchased one or more Jeunesse products from Jeunesse with the intention of reselling, but was unsuccessful in reselling the product(s).

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  6. What does the Settlement provide?

    Jeunesse has agreed to create an Injury Compensation Fund of $2.5 million to pay settlement expenses and claims for Class Members who meet the criteria specified for each benefit. Approximately $1 million of this amount may be used to pay attorneys’ fees and settlement administration expenses.

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  7. What can I get from the Settlement?

    Benefits Available

    The benefits provided under this Settlement are for people who attempted to build a Jeunesse distributorship business and either (1) did not earn as much in sales commissions or product resale profits as they paid for the Jeunesse “Starter Kit” (for most people, approximately $49); and/or (2) purchased Jeunesse products from Jeunesse intending to resell them, but did not successfully resell them.

    Note that any active distributor who files a claim for benefits will be deemed to have resigned as an active distributor.


    Starter Kit Benefit Group

    People in the Starter Kit Benefit Group will receive a payment of up to the amount of their Starter Kit purchase, less any commissions or product resale profits they have earned.


    Discarded/Retained Product Benefit Group

    People in the Discarded Product Benefit Group are eligible for a payment of up to 50% of the purchase price of the products they affirm they discarded. Those who still have unopened products may return those products to Jeunesse by following Jeunesse’s normal return procedures and receive a 90% refund, even if those products are beyond their expiration date.

    Your payment will be based on how much you were charged for the relevant products and how many other Claims are submitted. If, after all Claims are submitted, the Claims total more than funds available, the payments will be reduced.


    If you are eligible for one or more of the benefits above, you must submit a Claim during the claims period, or you will not be able to get a payment under this Settlement for any losses. If you do not submit a Claim during the claims period, and in the future you determine you have a claim against the Defendants in this lawsuit, you will have waived your rights.

    You don’t have to currently be an active Jeunesse distributor to be part of this Settlement. The Class includes all those who fit the description in FAQ 5.

    If you are still not sure whether you are included, you can ask for free help. You can call toll-free at 1-877-588-5714, or email Info@JeunesseDistributorSettlement.com and ask the Claims Administrator whether you meet the requirements to be included, or you can fill out the Claim Form on this website, or print out, complete, and return the Claim Form to see if you qualify.

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  8. How do I return any unopened products?

    Those who still have unopened products may return those products to Jeunesse by following Jeunesse’s normal return procedures and receive a 90% refund, even if those products are beyond their expiration date. Please contact Jeunesse if you have any questions regarding the return procedures.

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  9. How can I get a payment?

    To qualify for payment, you must submit a Claim Form, which is enclosed with the Notice and may also be downloadable here or submitted online here. Read the instructions carefully, fill out the Form completely, include all the documents that the Form asks for, sign it, and mail or submit it online so that it is postmarked or submitted no later than December 31, 2018.

    Paper Claim Forms should be mailed to the following address:

    Jeunesse Distributor Settlement
    Claims Administrator
    P.O. Box 5270
    Portland, OR 97208-5270

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  10. When would I get my payment?

    The Court will hold a hearing on Tuesday, January 8, 2019, to decide whether to approve the Settlement. If the Court approves the Settlement, there may be appeals. It’s always uncertain whether these appeals can be resolved, and resolving them can take time, perhaps more than a year. Everyone who sends in a Claim Form will be informed of the progress of the Settlement. Please be patient.

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  11. What am I giving up to get a payment or stay in the Class?

    Unless you exclude yourself, you are staying in the Class, and that means that you can’t sue, continue to sue, or be part of any other lawsuit against Jeunesse about the legal issues in this case. The Release of Claims that specifies the legal issues you cannot sue about in the future can be read in full in the Settlement Agreement here. The release explicitly includes all claims against Jeunesse, Jeunesse’s officers and employees, and all other current and former distributors, that those “Released Persons” committed consumer fraud or violated federal or state laws against operating a “pyramid scheme.” It also means that all of the Court’s orders will apply to you and legally bind you.

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  12. How do I get out of the Settlement?

    To exclude yourself from the Settlement, you must fill out the Opt-Out Form here, or send a letter by mail saying that you want to be excluded from the Jeunesse Distributor Settlement. Be sure to include your name, address, telephone number, and your signature. You must mail your exclusion request postmarked no later than November 26, 2018, to:

    Jeunesse Distributor Settlement
    Exclusions
    P.O. Box 5270
    Portland, OR 97208-5270

    You can’t exclude yourself on the phone or by email. If you ask to be excluded, you will not get any Settlement payment, and you cannot object to the Settlement. You will not be legally bound by anything that happens in this lawsuit. You may be able to sue (or continue to sue) Jeunesse in the future.

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  13. If I do not exclude myself, can I sue Jeunesse for the same thing later?

    No. Unless you exclude yourself, you give up the right to sue Jeunesse or the other released persons for the claims that this Settlement resolves. If you have a pending lawsuit, speak to your lawyer in that lawsuit immediately. You must exclude yourself from this Class to continue your own lawsuit. Remember, the exclusion deadline is November 26, 2018.

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  14. If I exclude myself, can I get money from this Settlement?

    No. If you exclude yourself, do not send in a Claim Form to ask for any money. However, you may sue, continue to sue, or be part of a different lawsuit against Jeunesse.

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  15. Do I have a lawyer in this case?

    The Court asked the law firms of Jonathan Batchelor, PLC, of Phoenix, Arizona, and Dickinson Wright, PLLC, of Detroit, Michigan, to represent you and other Class Members. Together, the lawyers are called Class Counsel. You will not be charged for these lawyers. If you want to be represented by your own lawyer, you may hire one at your own expense.

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  16. How will the lawyers be paid?

    Class Counsel will ask the Court for attorneys’ fees and expenses up to $900,000, and a payment of up to $2,500 to the Class Representatives, James Aboltin and Pamela Knight. The Court may award less than these amounts. The fees and expenses that the Court awards, and the costs of administering the Settlement, will be paid from the total Settlement funds.

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  17. How do I tell the Court that I object to the proposed Settlement?

    If you’re a Class Member, you can object to the Settlement if you don’t like any part of it. You can give reasons why you think the Court should not approve it. The Court will consider your views. To object, you must send a letter saying that you object to Aboltin et al., v. Jeunesse LLC. Be sure to include your name, address, telephone number, your signature, and the reasons you object to the Settlement. Mail the objection to these three different places postmarked no later than December 7, 2018:


    Court Class Counsel Defense Counsel
    Clerk of the Court
    United States District Court for
    the Middle District of Florida
    401 West Central Boulevard
    Orlando, FL 32801
    Jonathan S. Batchelor
    Jonathan Batchelor, PLC
    200 W Portland St., #524
    Phoenix, AZ 85003
    Jeffrey Jacobson
    Kelley Drye & Warren LLP
    101 Park Ave.
    New York, NY 10178

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  18. What is the difference between objecting and excluding myself?

    Objecting is simply telling the Court that you don’t like something about the Settlement. You can object only if you stay in the Class. Excluding yourself is telling the Court that you don’t want to be part of the Class. If you exclude yourself, you have no basis to object because the case no longer affects you.

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  19. When and where will the Court decide whether to approve the Settlement?

    The Court will hold a Fairness Hearing at 3:00 p.m. on Tuesday, January 8, 2019 at the United States District Court for the Middle District of Florida, 401 West Central Boulevard, Orlando, Florida 32801, Courtroom 4B.

    At this hearing the Court will consider whether the Settlement is fair, reasonable, and adequate. If there are objections, the Court will consider them. The Court will listen to people who have asked to speak at the hearing. The Court may also decide how much to pay Class Counsel. After the hearing, the Court will decide whether to approve the Settlement. We do not know how long these decisions will take.

    Please note that the Court may change the date and time of the Fairness Hearing without another notice being sent to Class Members. Please check this website for updates.

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  20. Do I have to come to the hearing?

    No. Class Counsel will answer questions the Court may have. However, you are welcome to come at your own expense. If you send an objection, you don’t have to come to Court to talk about it. As long as you mailed your written objection on time, the Court will consider it. You may also pay your own lawyer to attend, but it’s not necessary.

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  21. May I speak at the hearing?

    You may ask the Court for permission to speak at the Fairness Hearing. To do so, you must send a letter saying that it is your “Notice of Intention to Appear in Aboltin et al., v. Jeunesse LLC.” Be sure to include your name, address, telephone number, and your signature. Your Notice of Intention to Appear must be postmarked no later than November 26, 2018, and be sent to the Clerk of the Court, Class Counsel, and Defense Counsel, at the three addresses in FAQ 17. You cannot speak at the Hearing if you have excluded yourself.

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  22. What happens if I do nothing at all?

    If you do nothing, you’ll get no money from this Settlement. But, unless you exclude yourself, you won’t be able to start a lawsuit, continue with a lawsuit, or be part of any other lawsuit against Jeunesse or the other released persons about the legal issues in this case, ever again.

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  23. Are there more details about the proposed Settlement?

    This website and the Notice summarize the proposed Settlement. More details are in the Settlement Agreement. You can get a copy of the Settlement Agreement by downloading it here or by writing to:

    Jonathan S. Batchelor
    Jonathan Batchelor, PLC
    200 W Portland St., #524
    Phoenix, AZ 85003

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